TERMS AND CONDITIONS OF USE AND COACHING AGREEMENT

Last Updated June 4, 2026.

These are the official Terms and Conditions of Use for The Annie Dietz, located in Richmond, Virginia, herein known as Company, Our, We, and Us. Our email is [email protected]. You and Your refers to users of this Company's website, communications, products, services, and related materials, herein known as Offering, including the Honest Hours group coaching cohort.

NOTICE: These Terms and Conditions of Use are legally binding. It is Your responsibility to read these Terms and Conditions of Use carefully prior to purchase, use, or access of any of Our products or services.

GENERAL PROVISIONS

This website is owned and operated by Company. You must be at least eighteen years of age to use Our website. Use of this website is at Your own risk. We host Our site on a reputable platform and take reasonable efforts to maintain and host the site. However, We make no explicit representations or warranties as to the safety of Your individual use of the website. The Terms and Conditions contained on this page are subject to change at any time.

TERMS OF SITE AND PURCHASER AGREEMENT

All Offerings are owned and provided by Company. These Terms and Conditions of Use govern and define how You are allowed to use and access Company's Offering. We reserve the right to update and change these Terms and Conditions of Use at any time, and will update them accordingly with the date last updated at the top of this page. You are legally bound to these Terms and Conditions of Use whether or not You have read them. If You do not agree with any of Our Terms and Conditions of Use, please email Us at [email protected], and We will make reasonable efforts to remove Your name, email, and access to Our Offering and website.

YOUR PRODUCT OR COURSE USE AND CONSENT

When You purchased Our Offering, You were given reasonable notice that these Terms and Conditions of Use existed. By moving forward with Your purchase of the Offering and further access of the Offering, You implicitly agreed and continue to agree to abide by these Terms and Conditions of Use, as well as any disclaimers and privacy disclosures contained herein. You agree You are at least 18 years old or of the age of majority in Your applicable jurisdiction to access the Offering. Access of Our Offering and related materials by a minor is a violation of use, and We reserve the right to terminate Your access if such an issue is discovered.

THE COACHING RELATIONSHIP

Program. Honest Hours is a six week group coaching cohort meeting online for one hour each week for six consecutive weeks at times established in advance. Payment is due in full prior to the first session and is non-refundable.

Attendance and commitment. Because each session builds on the one before it and the experience depends on a consistent group, You agree to make every effort to attend all six sessions. Your full engagement enhances the experience for the entire group.

A safe and confidential space. Honest Hours is a confidential space created for all participants. You agree to keep confidential any personal or business information shared by other members of the group. Because this is a group setting, Company cannot guarantee the conduct of other participants, so confidentiality is a shared commitment among all members. If at any point You do not feel safe, You agree to communicate that to Annie Dietz. Likewise, if You make another participant feel unsafe, You understand Your participation may be ended at Company's discretion. The specific agreements of the group will be established together at the first session.

Recording and release. With the group's permission, sessions may be recorded so that participants can reflect back on them. By participating in a recorded session, You consent to being recorded, including Your image, voice, and any contributions You make during the session. You grant Company permission to share the recording with enrolled members of Your cohort for their personal reflection. Recordings are made solely for the benefit of the group, not for any other use. Recordings will be kept confidential within the group and are subject to the same confidentiality commitments as everything else shared in the room. You agree not to download, copy, share, or distribute any recording outside the group. If You do not wish to be recorded, You agree to communicate that to Annie Dietz, and the group will determine together how to proceed. Company will not use session recordings for marketing, promotion, or any public purpose.

Coaching standards. Company adheres to the ethics and standards of the International Coaching Federation. If You believe Company has violated ICF ethics, You may report it at coachingfederation.org.

Coaching confidentiality. Company agrees to maintain confidentiality of Your information unless disclosure is required by law, involves the existence of an intent to harm oneself or others, or is subject to subpoena. You give permission for the ICF to receive anonymous information required for coach credentialing review.

Coaching is not therapy. Coaching is a process that guides people to make purposeful choices and achieve wellbeing. It is not therapy, does not substitute for therapy, and does not prevent, cure, or treat any mental disorder or medical disease. Company makes no guarantee as to results given the subjective nature of the work. Company will generally not give advice, instead asking questions to evoke Your own insight, though at times Company may wear a consulting hat and will be clear when doing so. You are responsible for Your own physical, mental, and emotional wellbeing, choices, and decisions during and after coaching.

INTELLECTUAL PROPERTY NOTICE

All images, text, designs, graphics, trademarks, and service marks are owned by and property of Company, or the properly attributed party. It is a violation of applicable law to use any of Our intellectual property in whole or in part. You may not republish any text, image, design, or other property on another website, or post a quote or image from Our materials to any third party website including social media. Company's coaching processes and program materials are proprietary and intended for Your self use only. You agree not to share or use these materials with any third party or for any business purpose other than self use.

YOUR MATERIALS AND CONTRIBUTIONS

By submitting a comment, photo, video, or other material onto any platform owned or maintained by Us, including online software platforms We use to distribute Our Offering, You agree that We have a non revocable, commercial license to re publish Your submission in whole or in part unless You explicitly state that We may not do so. This does not apply to anything shared within a coaching session, which is governed by the confidentiality and recording terms above.

SECURITY AND ASSUMPTION OF RISK

It is Your responsibility to secure Your username and password from unauthorized use. To the best of Our abilities, We do not store any whole credit card numbers or payment information; these are processed through third party processors such as Stripe. By utilizing these payment processors, You assume any and all risk for the security of the payment details and agree to be bound by the processor's applicable terms.

By accessing Our Offering, whether paid or unpaid, You assume all risk of Your access and any subsequent actions You choose to take as a result of the information or educational materials provided to You.

DISCLAIMERS

Our Offering and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless Our company for any direct or indirect loss incurred as a result of Your use of Our Offering and related communications.

Earnings disclaimer. You understand individual outcomes will vary. Case studies or testimonials are not indicative of typical results. We cannot guarantee Your success merely upon access or purchase of Our Offering.

General disclaimer. To the fullest extent permitted by law, We expressly exclude any liability for any direct, indirect, or consequential loss or damage incurred by You in connection with Our Offering, including any physical, mental, emotional, or spiritual injury or harm. We are not medical, legal, or financial professionals, and during the course of this Offering We are not offering professional services in any such capacity.

Technology disclaimer. We make reasonable efforts to provide reliable technology and platforms. In the event of a technological failure, You accept Our lack of responsibility for said failure. You hold Us and Flodesk, Inc. harmless from any claims arising out of any technological failure except in the case of gross negligence.

INDEMNIFICATION AND LIMITATION OF LIABILITY

You agree to indemnify and hold harmless Our Company and any of Our affiliates, agents, and contractors from any claims, damages, liabilities, costs, and expenses, including legal fees, arising out of or related to Our Offering. We will not be held responsible for any third party conduct, accidents, delays, harm, or other negative outcomes as a result of Your access of Our Offering.

FINANCIAL CONSIDERATIONS

You authorize Us to charge your chosen payment provider for the total amount stated at checkout. You agree to provide current, accurate, and complete payment details. We reserve the right to correct any errors or mistakes in pricing.

Refunds. Due to the nature of the services provided, refunds will not be given unless otherwise specified in writing.

Chargebacks. You agree to make every attempt to resolve any concern with Us directly prior to attempting a chargeback with Your financial institution. We reserve the right to present proof of Your access and these Terms and Conditions to the financial institution investigating any dispute.

DISPUTE RESOLUTION

If You and Our Company cannot find a resolution to a dispute by means of good faith negotiation, You agree to make a reasonable attempt to resolve any such dispute through mediation before filing a civil cause of action.

LAW AND JURISDICTION

These Terms and Conditions of Use are governed by and construed in accordance with the laws of the Commonwealth of Virginia. Any dispute arising out of or related to the information contained herein is subject to adjudication in Our local courts.

ENTIRE AGREEMENT

These Terms and Conditions, together with any Privacy Policy, constitute the entire agreement between You and Our Company relating to the Offering and supersede all prior representations.

CONSENT

By purchasing or accessing Our Offering, You hereby consent to these Terms and Conditions of Use. If You have any questions, please contact Us at [email protected].

SEVERABILITY

If any part of these Terms and Conditions of Use is deemed unlawful or unenforceable, all other provisions contained herein will remain in full force and effect.